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How to prevent users from closing an Incident if there are active Child Tasks?

MOHAMEDYASA
Tera Contributor

3 weeks ago

How to prevent users from closing an Incident if there are active Child Tasks?  using flows

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brianlan25
Kilo Patron

3 weeks ago - last edited 3 weeks ago

Closing the parent closed the child incident out of the box. Why would there be a child incident that would not be closed with the parent? There are out of the box business rules that sync the state to the child incidents.

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