How to Remove Full Demo Data from ServiceNow Instance

[kanhaiya02]

The current ServiceNow instance contains a large amount of demo/sample data that was automatically populated during the initial setup. This includes sample records such as incidents, users, requests, and other test data that are not required for the current development and testing activities.

To ensure a clean and controlled environment, it is necessary to remove the existing demo data from the instance. This will help avoid confusion with sample records and allow accurate testing, development, and configuration of new functionalities.

[Dr Atul G- LNG]

Hi @kanhaiya02 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0550107

Resolution

To request deletion of demo data:

1. Go to Now Support.
2. Create a case using the instructions in How to create a case on Now Support. 
3. Enter the following case details: 
   • Case type: Service request
   • Subject: Delete demo data
   • Instance(s) impacted: Select the instances from which demo data should be removed
4. Provide the following information to describe the issue:

• • If the instance selected is production:
    • Specify whether the removal of demo data has been tested in a non-production instance
    • Whether the production instance is live, or
    • Whether the request is to remove demo data in a live production instance without testing

Note: Demo data removal on production should be successfully verified on a non-production instance that is a recent clone of the production instance.

1. 1. • Requested date and time to remove demo data (actual date and time will be based on resource availability).