How to use Choice field values ​​in a flow

[bonsai]

I want to extract the value of a record's choice field in a flow.
In a data pill I get the label value.
Is there a better way to do this?

[carlosers]

Hi @Asha Patil, 
By default, ServiceNow Flow Designer retrieves the backend Value of choice fields (e.g., 10 or new_value) rather than their user-friendly Label (e.g., New or In Progress) when you drag and drop a standard data pill.

To store the readable label instead of the backend value in a flow variable, you must use inline scripting with the getDisplayValue() method.

Here is how you can set it up in your flow:

1 - Add/Edit the "Set Flow Variables" :

  - In your Flow, add or navigate to the Set Flow Variables action;
   - Select your target String variable.

2 - Enable Inline Scripting, instead of dragging and dropping the field's data pill directly into the Value field:

    - Click the Script icon (</> or fx) next to the variable's value field to open the inline script editor;

3 - Write the Script, use the following Javascript snippet depending on where your choice field originates:

Scenario A: Standard Choice Field on a Record (e.g., Incident State)
If your choice field is from a standard table record triggered at the beginning of the flow, use:

return fd_data.trigger.current.YOUR_FIELD_NAME.getDisplayValue();

Replace YOUR_FIELD_NAME for the technical name of your choice field.

Scenario B: Service Catalog Select Box / Choice Variable
If you are pulling a choice variable from a Service Catalog Item (RITM):
return fd_data.trigger.request_item.variables.YOUR_VARIABLE_NAME.getDisplayValue();

Replace YOUR_VARIABLE_NAME for the exact name of your catalog variable.

The platform's native data pill system evaluates choice and reference fields to their raw database values (sys_id or choice value). Writing a simple one-line script bypasses the default mapping behavior and explicitly pulls the display label.