HR Assignment Group Not Appearing in Assignment Group Lookup in Agent Workspace

[SindhiaR]

Hello ,

I'm investigating an issue in HRSD where a specific HR group is not appearing in the Assignment Group lookup on an HR Case in Agent Workspace.

The group exists in the sys_user_group table and is Active = true. However, when an agent searches for the group from the Assignment Group lookup, the group is not returned, while other groups are visible and selectable.

Has anyone encountered a similar issue? What are the common reasons why a group would be excluded from the Assignment Group reference lookup in HRSD?

Any guidance on troubleshooting steps would be greatly appreciated.

Thank you!

[sandeepdutt]

Hi @SindhiaR ,

Showing the Group on the Assignment group is just enough to have it in sys_user_group table and is Active = true.

You will need to check if the Group is part of "Manage HR Groups" like below and check is there any Reference Qualifier added to assignment group field.

[Ankur Bawiskar]

@SindhiaR 

any reference qualifier is stopping it?

check the dictionary override for that assignment_group field

this is how it's in my PDI

It fetches group with type=human resources or hr vendors and active=true

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