I'm looking for a way to navigate to a platform's record form using the portal's search bar.

bonsai
Mega Sage

2 hours ago

I want to change the behavior when searching for a record's field name using the portal's search bar.

Normally, using the portal's search bar searches the catalog and knowledge base articles.

I want to change this behavior so that when a record's field name is searched, the screen only transitions to the record's form if the field exists.

Is this possible by configuring AI search or similar?

 

<Search screen>

esc_top.pngtop.png

 

<Screen you want to transition to>

test_table_a.png

 

 

I think it would work if I implemented a script on the search results screen, but first I'd like to know how to set it up without writing any code.

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bonsai
Mega Sage

2 hours ago

What I want to implement is an employee portal (esc)

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Pavan Srivastav
ServiceNow Employee

2 hours ago

To change the portal's search bar behavior so that searching for a record's field name only transitions to the record's form if the field exists, you should be aware that:

  • The AI Search configuration form allows you to set up search profiles, engines, and result limits. However, the "Enable Exact Match" option—which would allow direct navigation to a record if a field matches—is not supported in portals. Enabling this for a portal may cause navigation issues, and the system property controlling this is com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex ​.
  • You can enable and configure AI Search for the Knowledge Management Service Portal, but this does not provide conditional navigation based on field existence .

To request enhancements or customizations to the portal's search behavior, I would suggest submitting a request through the Idea portal.