Knowledge articles are not found in Service Portal
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3 hours ago
Hi,
We are using Servicenow Zurich Release (patch1). To implement some Virtual agent related usecase, I created some knowledge articles. When I search those from service portal, none of the knowledge articles are being found. In fact, not only the newly created but also the existing OOTB articles are also not found. Please help.
Thanks.
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37m ago
are you @Gargichatterjee an admin?
is it a portal or an employee centre? (/sp or /esc or another...)
Have you check can read user criteria? For that you can check the User Criteria Diagnostics.
Running out of ideas ://
If it is a real instance and not a PDI and you believe it caused by upgrade to Zurich, go to create a case for ServiceNow team to assist you:
https://support.servicenow.com/now
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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31m ago
YEs, I am logging in as an admin. It is service portal /sp. We are using a real instance and not an PDI. Probably need to create a case for servicenow.
Thanks.
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2 hours ago
It’s some previous post I saw. Try reindexing and it should work
Repair VA plugin and makes sure AI search is enable.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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