Hi Team,
I’m taking the “Welcome to ServiceNow (Xanadu)” Micro-Certification and got stuck on **Assessment Simulator Task 3: Create and Comment on a Record**.
I followed all the steps correctly:
- Created the incident with the given description and short description
- Set impact, urgency, category, subcategory, assignment group
- Pasted the exact comment:
“The software group is investigating similar incidents and will respond when they have a resolution.”
- Used the “Additional Comments (Customer visible)” field
- Clicked Submit
But I keep getting the error message:
**“Did you add and post a comment?”**
Here are my screenshots for proof.
Kindly help me reset this task or fix the simulator.
Thanks in advance!
