New ITIL users are seeing raw date‑time and sys_created timestamps concatenated

[Merza Lyn]

Hello,

Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?
The date is not in the correct format although the settings are correct.

[Ankur Bawiskar]

@Merza Lyn 

where is this showing wrong?

on table list? workspace list? dashboard etc?

[Merza Lyn]

Hi @Ankur Bawiskar 

All view.

[Ankur Bawiskar]

@Merza Lyn 

how about other users?

Did you check the user's date format is System?

[Merza Lyn]

No problem with other users. They have default date format which is System.