New ITIL users are seeing raw date‑time and sys_created timestamps concatenated

[Merza Lyn]

Hello,

Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?
The date is not in the correct format although the settings are correct.

[Chaitanya ILCR]

Hi @Merza Lyn ,

check these system properties

glide.sys.time_format

glide.sys.date_format

and see if there are any changes being made and if yes make the changes according to your desired format

also please share the screenshot (I want to know how they have included the different date in the middle)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya