New to the game

[CalvinJ]

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and familiarize myself with its functionalities. My primary aim is to learn how to effectively navigate through the system, understand its various tools and capabilities, and gain insights into its features. I aspire to deepen my knowledge and proficiency in using this platform to its full potential, as I believe it will serve as a valuable asset in enhancing my skills and contributing to my professional growth. I am excited to dive into this learning journey and maximize the opportunities that ServiceNow offers.

[Dr Atul G- LNG]

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Tanushree Maiti]

Hi @CalvinJ ,

Welcome to the community!

1.ServiceNow University: Access structured lessons and certification preparation courses on the NOW learning portal/ServiceNow University.

2.First Go through Welcome to ServiceNow course so that you can smoothly navigate within the tool.

3. Then based on your interest and experience , choose your career path :

Career journey Path

4. As ServiceNow projects gives preference now a days to CSA certification/ also you want to know tools core functionalities and features, Start with -

• complete  ServiceNow Administration Fundamentals  course from Servicenow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

• Utilize Community Resources:
• Networking: Engage with the official ServiceNow community forums and LinkedIn groups to connect with  industry professionals