New topics are not visible and existing topics cannot be hidden

[Tommaso2]

Hi, 

that's urgent, I have  a demo in 1 hour and 15 minutes.

I created new topics with child topics inside but they are not vibile in the ESC portal (last 3):

Also, if I try to deactivate the others, they are still visible in the ESC portal.

How can I fix it?

can you please promptly support?

thank you!
Tommaso

[Robert H · Accepted solution]

Hello @Tommaso2 ,

You need to add at least one item in Connected Content to make the topic available in Employee Center.

If the Advanced Portal Navigation for Employee Center is active you need to Sync the Hierarchy on the level where you made changes.

Regards,

Robert

[Tommaso2]

Thanks, the existing topics were still in the ESC even if deactivated, due to the cache that I cleaned