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4 weeks ago
I need guidance or best practices around the cloning of non-production instances.
I have a clone scheduled tonight from Production → Test. I understand that the clone is based on the last nightly backup of the source instance (Prod), and that before the clone happens, a backup of the target instance (Test) is taken in case a rollback is needed.
We’ve had issues with previous clones, so I want to make sure everything transfers correctly before I schedule the clone for our Dev instance and to allow everyone an extra day to preserve their existing WIP work in DEV.
The guidance I was originally given was to clone Prod → Test → Dev. My concern is that if I follow this, the Dev clone will be based on Test’s backup BEFORE the Prod → Test clone, not the cloned data from Prod. My own logic dictates that I would need to wait a day between Prod → Test and Test → Dev to ensure the nightly backup captures the correct data.
Is this correct, or would it be better to clone Prod → Dev directly the next day?
Any advice or recommended best practices would be greatly appreciated.
Solved! Go to Solution.
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4 weeks ago
Hi @LeighAnnB
Cloning Guidelines
Based on best practices and client-side recommendations, the cloning sequence should be followed as below:
-
Production → Test
-
Production → Development
❌ Avoid cloning Test → Development.
Rationale:
Production should always be considered the single source of truth. Therefore, all cloning activities must originate from the Production environment only.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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4 weeks ago
Hi @LeighAnnB
Cloning Guidelines
Based on best practices and client-side recommendations, the cloning sequence should be followed as below:
-
Production → Test
-
Production → Development
❌ Avoid cloning Test → Development.
Rationale:
Production should always be considered the single source of truth. Therefore, all cloning activities must originate from the Production environment only.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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3 weeks ago
thank you @Dr Atul G- LNG.
I remember feeling like that information was wrong, but it was when we had just gone live with SN and I knew less than nothing. We were still getting support from an outside implementation team and a continuing improvement team. I probably just didn't know enough at the time and completely misunderstood them.
Thanks for taking the time to reply and always being so quick!
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3 weeks ago
Keep Growing!!
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************