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08-20-2025 03:23 PM
I need guidance or best practices around the cloning of non-production instances.
I have a clone scheduled tonight from Production → Test. I understand that the clone is based on the last nightly backup of the source instance (Prod), and that before the clone happens, a backup of the target instance (Test) is taken in case a rollback is needed.
We’ve had issues with previous clones, so I want to make sure everything transfers correctly before I schedule the clone for our Dev instance and to allow everyone an extra day to preserve their existing WIP work in DEV.
The guidance I was originally given was to clone Prod → Test → Dev. My concern is that if I follow this, the Dev clone will be based on Test’s backup BEFORE the Prod → Test clone, not the cloned data from Prod. My own logic dictates that I would need to wait a day between Prod → Test and Test → Dev to ensure the nightly backup captures the correct data.
Is this correct, or would it be better to clone Prod → Dev directly the next day?
Any advice or recommended best practices would be greatly appreciated.
Solved! Go to Solution.
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08-20-2025 08:52 PM
Hi @LeighAnnB
Cloning Guidelines
Based on best practices and client-side recommendations, the cloning sequence should be followed as below:
-
Production → Test
-
Production → Development
❌ Avoid cloning Test → Development.
Rationale:
Production should always be considered the single source of truth. Therefore, all cloning activities must originate from the Production environment only.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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08-20-2025 08:52 PM
Hi @LeighAnnB
Cloning Guidelines
Based on best practices and client-side recommendations, the cloning sequence should be followed as below:
-
Production → Test
-
Production → Development
❌ Avoid cloning Test → Development.
Rationale:
Production should always be considered the single source of truth. Therefore, all cloning activities must originate from the Production environment only.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
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08-21-2025 07:46 AM
thank you @Dr Atul G- LNG.
I remember feeling like that information was wrong, but it was when we had just gone live with SN and I knew less than nothing. We were still getting support from an outside implementation team and a continuing improvement team. I probably just didn't know enough at the time and completely misunderstood them.
Thanks for taking the time to reply and always being so quick!
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08-21-2025 09:52 AM
Keep Growing!!
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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