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01-15-2026 09:43 AM
Hi ,
I need help in lab practise section 5 - Verify Hr admin can create an hr case.
I am stuck to locate on this step Navigate to ALL- >HR case management >ALL HR Cases > ALL
Can someone guide me through this one.
Thanks,
Varsha
Solved! Go to Solution.
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01-16-2026 01:20 AM
Hi @Varsha20
Just go to the Application Navigator and type Case. You’ll then see all the modules that contain “Case” and can check whether it’s an HR Case or not.
It is just an example
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-16-2026 01:06 AM
Hi @Varsha20,
I don't have any instance with HRSD app available.
Could you possibly share some details? When you go to the All, you don't see the modules, cannot see it or what happens exactly? Please, explain what you expect to happen and what happened instead...
I don't have it activated myself, but if you do this, what happens?
100 % GlideFather experience and 0 % generative AI
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01-16-2026 05:31 AM
Thank You Tera.
Looks like i didn't have the Hr plugins. I had to google for my issue ,looks like i didn't have Hr Core scope plugins .I went to System Applications -- and installed 2 plugins .and Now i have the Hr case management .
Thanks
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01-16-2026 01:20 AM
Hi @Varsha20
Just go to the Application Navigator and type Case. You’ll then see all the modules that contain “Case” and can check whether it’s an HR Case or not.
It is just an example
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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01-16-2026 05:30 AM
Thank You Atul,
Looks like i didn't have the Hr plugins. I had to google for my issue ,looks like i didn't have Hr Core scope plugins .I went to System Applications -- and installed 2 plugins .and Now i have the Hr case management .
Thanks

