Question for all 2nd year and SENIOR ADMINS
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yesterday
As someone whom has a few months experience in SN (no real work but lots of practice and went through SN University last year) what are the trends (if any) that you are noticing that industries expect of you? Is it more Developer knowledge? Is it experience in different modules and not just one? Is it AI automation knowledge? I'm just trying to understand where the Admin role is going so I can be competitive in this fast, ever changing tech industry and trying to get employed in this economy.
Thank you! (Any advice or wisdom would help)
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6 hours ago
Hey,
My views are based on what is being observed in the UK market but I imagine it's similar across the globe. The ServiceNow market is saturated with individuals with CSA, and even individuals with plentiful CIS certifications. As someone who's led a number of interviews, I've started to particularly focus on soft skill and an ability to understand a requirement rather than simply 'doing' what is asked.
For example, the incident manager has come to you directly, and asked you to remove priority 1 being selectable from incidents except for a few named individuals.
What would you do? If a person goes ahead and just implements this, it shows a lack of critical thinking. Someone who challenges it, asks questions, and even proposes as alternative is seen as a much more desirable candidate. ServiceNow roles are becoming more 'T' shaped and require everyone to take on a level of analysis in order to remain competitive and knowledgeable.
Outside of that, specific product areas that have a lack of well skilled individuals:
- Strategic Portfolio Management - Too many implementers tackle this ITBM, and miss the objective
- Telco - More and more telco providers are taking advantage of the product
- IRM - New laws are requiring financial organisations , public bodies, etc, to evidence their risk management
- AI - It's all people talk about, but the customer base is small. It's hard to make this your niche as access to an environment that has AI enabled is extremely limited
