Record Information - Caller Card - Recent Incidents

[mcroxall]

Where can i go to change the Recent Interaction, Recent Incidents link from the caller card?

 according to  SN it says it can show last 7 days, but i would like to change so it shows 30 days in any state.

is that possible? If so, where can i change?

[Gangadhar Ravi]

@mcroxall  You need to duplicate record information SNC variant and then you can update client state parameter recentQuery. Please see below.

Please mark my answer correct and helpful if this works for you.

[mcroxall]

how did you get to that?

[michelvande]

Hi. Have you been you able to find out where and how to do this? I have seen several methods on how to achieve this, including making changes in UI Builder and updating System Properties, but none of the methods I tried did the trick. 

[mcroxall]

i found its easier to go here: