Retake option not getting in SNU for CSA

snehalwadde
Tera Contributor

3 weeks ago

 
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2 REPLIES 2

Oliver Stammler
Tera Guru

3 weeks ago

Hey @snehalwadde,
have you had the chance to look at the Exams with Pearson VUE FAQs Knowledge Article? 

If so and you still could not find any help there - you could search the help center for a solution.
Here is how to find it: 
image.png

If you can't find a solution there, this is also the place where you can open a support case as the last option.
They can definitely help you! 😊

Cheers
Oli

snscripts
Tera Contributor

3 weeks ago

It's great this scenario has been brought to light. The desired outcome for (ServiceNow University) learners is that students goto to the My University account option, then My exams" But there may be some misunderstanding as the article KB0013209 ( Exams with Pearson VUE FAQs ) may give the impression that as students we can go to My Exams and see a full status (current/past). Bur as you read the article, it also seems you may have to go to Pearson Vue instead which is a grey area. 

 

I have opened a ticket about same situation and  scenario and for the first time in my experience with support tickets, the status has remained the same for 4 days and no reply. This may still be all too recent, and migrations may still be in process.

 

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