Scheduling a clone: Destination does not appear to be a Service-now.com instance

[Sue_Frost]

I ran across this error when attempting to schedule a clone while authenticating:

Destination does not appear to be a Service-now.com instance

As it turns out, the error is less than helpful. The issue turned out to be that our clone ID did not have appropriate roles. Once I granted the roles to the ID, I was able to schedule the clone.

Posting this for the next person to trip over this.

[Dr Atul G- LNG · Accepted solution]

Hi @Sue_Frost 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863678

Resolution

1. Ref.: Scripted SOAP Web Service

1. On the target instance, go to System Web Services > Scripted SOAP Services.
2. Click on the "HAGetParams" web service record.
3. Click on the "Active" Check box and Save.
4. On the Source instance, create the Clone target record (should be created without any errors).

2. Ref.: Unable to place clone request because target instance does not have HA Plugin installed - KB0816142

3. Verify the user used for authenticating the clone has 'admin' role assigned on the target instance.

[Dr Atul G- LNG · Accepted solution]

Hi @Sue_Frost 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863678

Resolution

1. Ref.: Scripted SOAP Web Service

1. On the target instance, go to System Web Services > Scripted SOAP Services.
2. Click on the "HAGetParams" web service record.
3. Click on the "Active" Check box and Save.
4. On the Source instance, create the Clone target record (should be created without any errors).

2. Ref.: Unable to place clone request because target instance does not have HA Plugin installed - KB0816142

3. Verify the user used for authenticating the clone has 'admin' role assigned on the target instance.

[Sue_Frost · Accepted solution]

Apologies if I wasn't clear.

I'm posting this as FYI because there is nothing available on the specific error that I saw.

If the HA Plugin is missing, that apparently generates a different error.

Thanks for adding more information.