Service Now Admin

[BhargavKumK]

I am beginner in ServiceNow

[PrashantLearnIT]

Hi @BhargavKumK 

Welcome to the community. What is required from your side please let us know.

[Harish Bainsla]

Hi @BhargavKumK  Welcome to Servicenow . As a beginner, it’s important to start with the fundamentals and gradually build your skills. Here’s a structured guide to help you get started.

1.Understand What ServiceNow Is

2. 

Set Up a Free Personal Developer Instance (PDI)

• Visit the ServiceNow Developer Portal
• Sign up for a free account
• Request a Personal Developer Instance (PDI) – your own  to practice .

3.Create account on  https://learning.servicenow.com/now/lxp/home and start a course like Welcome to Servicenow  and many more.

4. Start with ITSM for Proper understand for that you can follow any YouTube channel or go through below link it cover all basic to advance

https://www.youtube.com/@LearnNGrowTogetherwithAtulG/playlists

For Certification 

https://youtu.be/NQZEcRi8b9Y?si=C3wMyfjA2fUVnc7q

In case need any information let me know

If my answer helps you mark helpful and accept solution

[Dr Atul G- LNG]

Hi @BhargavKumK 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[prerna_sh]

Hi @BhargavKumK 

Welcome to ServiceNow Community....
The best way to begin is by enrolling in ServiceNow University courses, which provide structured learning paths for all skill levels.

As a first step, you should set up your Personal Developer Instance (PDI) to get hands-on experience. You can request a PDI through the official ServiceNow Developer Site: Home | ServiceNow Developers

Guide: Guides | ServiceNow Developers To understand more about "PDI"
Go through following:
1. ServiceNow University: ServiceNow University | ServiceNow"
2. Product Documentation: Product Documentation | ServiceNow
3. YouTube channels: https://youtu.be/PmA7Iter2uU?si=3R8zVr6lWyCeZe3p
4. ServiceNow Community: https://www.servicenow.com/community/

Once you’ve gained foundational knowledge and hands-on experience with a PDI, you can pursue the CSA (Certified System Administrator) certification. It validates your understanding of the platform's core functionalities and administration

Beyond CSA, ServiceNow offers multiple certification tracks (like CAD, CIS-ITSM, CSM, HRSD, and more) to deepen your expertise based on your role and career goals. 

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If my response solves your query, please marked helpful by selecting accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna