User is unable to access Client Scripts
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06-19-2025 03:38 AM
Hi Everyone,
I am facing an issue.
User is unable to access Client Scripts. There are two read ACLs present on sys_script_client table, and although the required role is assigned, access is still being blocked.
The challenge is that granting the client_script_admin role is not allowed due to internal restrictions, and we were advised to look for an alternative solution.
Need your help.
Thanks,
Chhavi Agnihotri
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06-19-2025 04:27 AM
You will first need to tell us your business case. Why do these users need access to the client script when they aren't allowed to? To grant access, they need a role and your restrictions state that they shouldn't see the records (otherwise you would be allowed to grant the role).
Who advised you to create extra customization? What is their reason for not allowing it?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-19-2025 04:40 AM
which user?
Usually client script is created and maintained by admins.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-19-2025 04:52 AM
@Chhavi Dixit please share snap of the ACLs.
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06-19-2025 08:03 AM
The two ACLs are OOB, a new ACL for Read can be created with a different role that the desired users have.