When employee center started we are giving pop opening of chatbot/virtual agent
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3 weeks ago
But we want to stop the action which are directly starting like
good day is there any configuration for that
Thank you
Chandan
Chandan
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3 weeks ago - last edited 3 weeks ago
@SD_Chandan When you open virtual agent, you see the greetings message.
Greetings message comes from greetings topic, you can go to custom greetings and setup in left nav and find the greeting topic selected there.
OOB, the greetings message is stored in sys_ui_message table, you can search your message there and change that if required.
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3 weeks ago
Modify Greeting Topic
Navigate to Virtual Agent > Designer > Topics
Find your Greetings Topic (usually the default one)
Edit the topic to remove or modify the auto-trigger behavior
You can disable the greeting entirely or change the trigger conditions
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Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
