Reflections from the ServiceNow Developer Meetup – Pune (Q1 2026)

Beyond the LinkedIn Post: Reflections from the ServiceNow Pune Developer Meetup A few days ago, I shared a short LinkedIn post about the recent ServiceNow Developer Meetup in Pune. Later, one of the organizers mentioned that such meetups deserve more...

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Avg time taken from when RITM was opened--RITM was moved to Approved stage

Hi,I need to create a report on avg time taken (in days)for a request from when it was opened and when it has been moved to approved stage. Could anyone help me on this

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• Dashboard
• Performance Analytics
• Reporting

Why there are many OOTB Agentic workflows with SINGLE AI agent in it? How is it called as Agentic?

There are many OOTB Agentic workflows with a SINGLE AI agent in it? How is it Agentic? As per Agentic concept,“Agentic AI is an Autonomous AI system which plans, reasons and orchestrates "multiple AI agents" to achieve a goal with minimal human inter...

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CSM/FSM Cofigurable Workspace search

Hi,When I search any case number(anything related to CSM/FSM) on the "CSM/FSM Configurable Workspace search" it is opening a new tab in the browser and navigating to the home page. But I need the OOB functionality. Please help me on fixing this issue...

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Subtopics widget customization

We are currently on the Yokohama version of ServiceNow. I am hardly a developer and have been learning Employee Center and Pro over the last two years as we have transitioned our whole intranet over to this platform. In our employee taxonomy, we have...

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create database view for joining three tables case , casetask and metric instance tables

How to add metric instance table , case and case task table in a database view

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Advanced Portal Navigation -Expanded View Not Rendering Beyond Level 2 (Employee Center Pro)

I'm working in Employee Center Pro (Zurich release) using Advanced Portal Navigation, and I am running into an issue with the Expanded submenu display type. When I set a top-level navigation item to Expanded, the mega menu renders correctly - but onl...

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Employee Center Advanced Portal Navigation - How to get expanded level 3 to show

Hi All, I am trying to get my menu to display like this image, but it seems to stop at level 2 and will not show anything under it. How do I configure my taxonomy/APN to show level 3?  

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Kindly provide correct answers for below:

What is the correct relationship between an Application and a Server in the ServiceNow CMDB?A. Application > Runs on::Runs > ServerB. Application > Uses::Used by > ServerC. Application > Used by::Uses > ServerD. Application > Runs::Runs On > Server  ...

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Redirect to "Details" tab instead of "overreview" tab for incident in Service Operations Workspace.

Hi Team,I have a requirement regarding the SOW module. When a record is opened in SOW, it should automatically redirect to the “Details” tab instead of the “Overview” tab. All other functionality should remain unchanged.Could you please assist with i...

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Is there any upcoming free voucher available for the CSA exam 2026 ??

Hi, Hello Everyone, Is there any upcoming free voucher available for the CSA exam? Warm RegardsHitesh Patel

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Service now AI

Dear all,I do not know if I am on the right place but lets try.I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request ...

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why my instance is hybernating if i dont use it for 2 days

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How to configure the generic search result to give datas based on the created date

I have a requirement to show the data, which we get in the generic/global search bar to be populating based on the created date. AI search feasibilities is updated in our system. Can someone please help on how to achieve this request.Thank you,Roshin...

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ACLs

what is the difference between create and write in ACLS

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