ServiceNow Community

ServiceNow Discovery vs Device42

BackgroundWe are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM. There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this ...

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Discovery
Service Mapping

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

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Approvals are not set to "No longer required"

Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...

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Now Assist for CSM - Sentiment Analysis Dashboard

Understand customer sentiment trends with LLM-powered insights and drill-down analysis The Sentiment Analysis Dashboard is a generative AI capability in Now Assist for CSM that provides a comprehensive view of customer sentiment across cases, accou...

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CSM Configurable Workspace
Now Assist for CSM

Help with populating user table reference field values in catalog item

Hi Team, I have the below catalog client script. function onChange(control, oldValue, newValue, isLoading, isTemplate) { // Prevent running on load or when cleared if (isLoading) return; // Clear if no user selected if (!newValue) { ...

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widget not showing all Pending action items

Hi Team, I want to display privacy production name also in pending widgets, but currently it is not getting displayed like other 4 checklists Please help me how to fix this. Script : (function() {/* populate the 'data' object *//* e.g., data.table =...

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sam pro plugin

Hi teamhow to get the Sam pro plugins requested form HI Portal and how install Sam pro pluginsThanks, and RegardsBharath

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adding tier 1 and tier 2

where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?

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Agent Workspace
UI Framework Next Experience

How can we use Value Streams and Value Stream steps when they seem isolated

Hello,I wanted to ask advice. We can see new menu items within Business Architecture 1) Value Streams, 2) Value Stream Stages. I am judging these based on the definition of a value stream within Business Architecture, not the definition within "Valu...

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Same flow triggered by multiple records at the same time resulting in incorrect update

Hi Everyone, We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...

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Link in Record Producer form

Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!

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Service Instance Use Case Examples - Beyond Application Service Instance

Does anyone have good use case examples for Service Instances beyond Application Service Service instance? Reading through CSDM 5 and looking at what I think is the latest CSDM Data Model example deck, and am not seeing good references/examples of th...

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[ERROR] Package `@servicenow/sdk@4.0.0` was not found in registry.

Hello!I am working on Zurich version and trying to create a custom app using now assist in ServiceNow IDE on PDI.Getting below error:[ERROR] Package `@servicenow/sdk@4.0.0` was not found in registry. Can anyone help on this?

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Data Visualizations ONLY load if user has elevated access

Good afternoon,I just migrated (non-prod instance) to Platform Analytics/Data Visualization. The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with t...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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