ServiceNow Community

Resolved! Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues?

Can we use 'Priority' instead of 'Severity' on Security Incident Response Form/Process - any issues? Dear Community Colleagues, Can you foresee any issues, if we are to use 'Priority' instead of 'Severity' in the Security Incident Response Form and r...

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Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,FQDN

Disk [cmdb_ci_disk] Size bytes is not populated in Computer [cmdb_ci_computer] DNS Domain ,Fully qualified domain name is missing while integration between servicenow and JAMF in Test Instance

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Is there a "data lookup repository" to use as reference data?

I am aware of the Choice Data type and that the choice data use the sys_choice form. However, a recent directive from our Solutions Architects have prevented us from using the Choice Data Type for anything that isn't considered as a "core" field. We ...

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How I can do JSON file import and YAML import in ServiceNow

Hi All, I am working on catalog where I need to give user access to attach the attachment where the attachment can be JSON and YAML. How to parse these 2 file and upload the data in the target table

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How to show RITM number in the response body ?

Hi All, My requirement is 3rd party wants to create RITM in ServiceNow. I have provided them OOB endpoint: https://marriottdev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now and JSON as :{'sysparm_id' : '4f9131449f901200d54dd4b4232...

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UI Actions

Hi All,I am stuck in a requirementI implemented Policy [sn_compliance_policy] table in a custom workspace, need to remove 360 view button from, also checked UI Actions, but this button is not present there.Thanks in Advance!

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Resolved! What Happens to a Policy on the Valid to Date? Is it moved back to Draft state for revision/approval or its retired?

What Happens to a Policy on the Valid to Date? Is it moved back to Draft state for revision/approval or its retired?

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Policy and Compliance Management

CSM- Create Dashboard for EM Interactions

Hi, Help me create these reports for a Dashboard.Incoming Chats (Single score)Drill-down View Columns:Interaction Opened ForOffer CountCreated dateNumber of Cases created from Engagement Messenger (Single score)Number of active chats per Agent (List ...

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FSM Agents using Workspaces

In FSM, if Agents cannot have access to mobile devices for various reasons, which Workspace should they be using to update completion of their tasks please? OR should they be only using UI16(Next Experience)?

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Resolved! Add Filter to Associate Record Modal in Service Operations Workspace

We have recently began utilizing Service Operations Workspace and one of our pain points is the slowness that occurs when using the Associate Record action. When selecting the Associate Record action, a modal is shown that allows you to search for re...

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How to customise the Catalog item page on Now Mobile app

Hello, I'm looking for some pointers on the Now Mobile app. I'm fairly new to Mobile App Builder but have managed to configure it well enough to a certain point. Question...How to edit the cart on the catalog item page? After clicking 'Add to Cart' ...

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Mobile
Mobile app configuration
Mobile Studio
Now Mobile

Resolved! How to show article name ,when i copy the URL of specific knowledge article from browser

we have Knowledge articles in ServiceNow portal ,when i copy the URL of specific knowledge article from browser URL and pasted the same in teams chat it is giving the generic name like "Knowledge Article - ServiceNow".But it should be name of the art...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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How to migrate Journal Entries (Work Notes / Comments) from one record to another during data migrat

Hi all,We are currently performing an operational data migration between two ServiceNow instances, and cloning is not an option due to environment restrictions.As part of this activity, we need to transfer journal entries (work notes and additional c...

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Single user unable to create custom list (My Lists) in Workspace

I have several users who have successfully created custom lists (CSM/FSM Configurable Workspace -> Lists -> My Lists -> Add new list), but the process is failing for a single user. When the "broken" user configures the new list (either from "Start wi...

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