ServiceNow Community

Add Child of Incidents to Problem tickets

Hi all, We may attach a parent incident to a problem. Is there a way to add the list of child incidents to the problem? These are incidents where they are only attached to the parent - not the problem. Only the parent would be attached to the problem...

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Resolved! Help with background script

Hi Team, I have requirement where I have to populate clickable Link in string field on alm_asset table using background script. Field: u_instruction (String field) This code is not working; the link is non clickable. var linkURL = 'https://example.c...

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i want to create the custom topic block in pdi that use to create the simple incident in virtal

i want to create the custom topic block that use to create the incident in virtal agent

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Dynamic filter on Project Time Category on Time Sheet portal

I have a requirement where the project time category must be dynamically filtered based on the category of the time card. I have used a reference qualifier on the project time category field to have it working on the classic view. How do I make it wo...

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Resolved! Send An Email Reminder Based On a Variable Date Field

Hello ServiceNow Community, I am looking to achieve a requirement that simply sends an email notification 60 days before the due date. based on: Variable type: DateTech name: due_date Requirement: Send a email notification if today's date reaches 60 ...

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How IT Leaders Can Drive SAP Stability Using ServiceNow ITSM

For IT leaders managing SAP at enterprise scale, stability is not optional. It directly impacts financial close, supply chain continuity, payroll execution, revenue recognition, and regulatory exposure. Yet in many organizations, SAP instability ...

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Incident Management

Mid server issue : file discovery whitelist is missing, forcing re-sync

I'm getting this issue in the mid server issues: "file discovery whitelist is missing, forcing re-sync".My mid server is getting down continuously. If I try to start the service manually, it turns up but turns down immediately in 5..10 seconds.

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Unable to register for Certified Implementation Specialist

When trying to register for Certified Implementation Specialist page getting stuck not moving to PearsonVue

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After Retirement of the CI mananged by is set to empty

Hi, i am not able to find the code whoch sets the mananged by field empty, after the life cycle stage status is set from the customer to retired. From my perspective of view this seems to be a schedules script which is triggered every 5min.See the sc...

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referance qualifier

can anyone explain about referance qualifiers

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Employee Centre Portal Assessment - HRSD

Hi Friends,We are doing assessment for employee center portal for HRSD Application from beginning for multiple counties and many languages with multi-language support.We need help like for end-to-end implementations of Employee Centre Portal, what st...

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javascript void(0)

please guide me step by step as I shown in the screen buttom left I am seeing javascript void(0) just to let you know javascript is enable in my chrome and in compter setting.

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Delegated developer access and source control

Hi all, Can anybody point me in the right direction for which role is needed for the delegated developer in ServiceNow Studio to get access to source control create branch, switch branch etc. As admin I can easily do the same:

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Monitor service accounts authenticated in the instance through an API instead of login event

Hello, We need to monitor the connections of service accounts that use APIs to connect to the Servicenow instances as we monitor logins of users into the instance. For the users, we use the "login" event in sysevent table, where we can see the user a...

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Reference Architecture

Resolved! Where to find login information of "Web services Access Only" users ?

In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?

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