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Vendor performance management

Previously, we covered key benefits, features and relationship between various entities involved in setting up foundation for vendor management. Managing vendor performance is crucial for ensuring that third-party partners deliver value, meet commitm...

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Vendor Performance

Insert BODY only of additional comments in email notifications

For on-prem Xanadu: I have a requirement to include the latest public comment (comments:1 or current.comments) into the email notifications that get sent out. However, no matter what variation I use of the getJournalEntry(), I am getting the date, na...

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Enforcing Dynamic Mandatory Attachments Based on Account in ServiceNow

Use CaseIn certain ServiceNow implementations, organizations require users to attach supporting documents when submitting a Record Producer or form. However, the rules for mandatory attachments may vary depending on the account associated with the l...

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How to get redirected to created RITM when submitting a catalog item on the Service Portal

Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...

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How to Make Attachments Mandatory on a Record Producer Only for Specific conditions

In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...

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Resolved! Include only latest 'Comments' Update in Notification

Hello AllI know this is a common thing but I have tried everything I could find on the Wiki.Requirement: per TABLE, as needed, limit comments in 'Update Notification' emails to only the most recent journal entry.I could change the system setting as f...

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Editing CSV attachment before loading to data source

We have an emailed CSV attachment that we want to load and map to our environment but the first three /r/n prevent us from being able to load the data in. Has anyone made a custom flow designer action or script that can remove the first X lines from ...

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Get RITM data in agent

How can I get ritm data in ai agent? So when customer order a phone, by when the phone is going to delivered and what is the state of RITM, needs to be fetched. Anyone knows how to get the data?

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Resolved! Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM

can anyone share a compact doc showing Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM.

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Automate the process between Decision Table and Flow Designer for Selectbox Catalog Variable

Hello folks, I am trying to automate the process between Decision Table and Flow Designer for Selectbox Catalog Variable. In this way, I do not need to update decision table, if I change the something in choices in the Catalog Variable. Let me expla...

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Alert: Security Leakage When Using Query Business Rules on Child Tables through emails

An organization wants to restrict visibility of sensitive fields (like email body, subject, or recipients) stored in the Email [sys_email] table. Developers create Query Business Rules (BRs) on child tables to filter access. Problem StatementWhen Que...

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ITIL User Not Seeing Data After Table Dictionary Update

Hello, Current behavior: The list collection is displaying the numbers correctly. However, I would like to display the software name instead. I updated the table dictionary to set the Display property to true for the Software Name column. However...

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Workspace - UI Builder doubt in BCM workspace - smart assessment

Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...

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Business Continuity Management (BCM)

Preventing Security Leakage with Query Business Rules on Child Tables in ServiceNow

Use CaseSensitive catalog items (like User Offboarding) should only be visible to certain groups — HR, Finance, IT Helpdesk, and the Management team.For example:HR needs to view RITMs and Catalog Tasks for User Offboarding.Finance only needs to view ...

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