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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Learning Lab: Defend & Respond with Agentic AI: Managing Cyber & AI Risks in Action Hosted by Megan Le 22 Sep, 2025 05:00 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online Join us in Washington DC! Put AI to Work Summit, September 22nd-23rd Hosted by Alex Russo 22 Sep–23 Sep, 2025 06:00 AM PDT Event Details Online Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI Hosted by Sandra Robles 22 Sep, 2025 06:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Get RITM data in agent

How can I get ritm data in ai agent? So when customer order a phone, by when the phone is going to delivered and what is the state of RITM, needs to be fetched. Anyone knows how to get the data?

  • Question

Resolved! Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

  • Question

ITIL User Not Seeing Data After Table Dictionary Update

Hello, Current behavior: The list collection is displaying the numbers correctly.   However, I would like to display the software name instead. I updated the table dictionary to set the Display property to true for the Software Name column.   However...

  • Question

Workspace - UI Builder doubt in BCM workspace - smart assessment

Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...

  • Question
  • Business Continuity Management (BCM)

Resolved! Need a ppt for introduction to servicenow

Can anyone share a ppt that has topics that would introduce ServiceNow to a client. I tried searching in nowcreate but coould'nt find anything.

  • Question
  • Architect

Starting my ServiceNow SysAdmin Journey!!

Hello, I am Shay!!! I just wrapped up my second week in the RiseUp with ServiceNow program, which included the SNAF live course in Yokohama. I am currently reviewing the e-books and practicing my labs to gain more familiarity with the platform. My ne...

  • Question

Table API setting empty values a scenario?

Hi folks,I am using Table api Post to create IncidentI am facing issue when i pass assignment group in the payload inc gets created with empty CI,Assignemnt group and parentwhen i remove Assignment group from payload everything works CI and parent ge...

  • Question

How do Lab works - when should I request?

I just started the course. I don't understand how the "request a Lab works" I see there are limited ones available. Should I request one ant the beginning of a course in the middle. Will I be prompted in the middle of a lesson to access a lab. It all...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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