ServiceNow Community

Manage your Value Journey in ServiceNow Impact

Picture this: you've invested in ServiceNow and want to prove its worth to stakeholders. Without a structured approach, you might struggle to demonstrate ROI, justify future investments, or identify opportunities for optimization. Sound familiar? ...

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Which SecOps CIS is the most suitable for someone with my background?

Hi, I am a Solutions Architect who has worked on federal modernization projects for 10+ years, and I have worked with Cybersecurity on the Application layer. I have the Risk and Compliance and Data Foundation CIS certifications, and I am taking the C...

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Security Operations
Vulnerability Response

Unable to get access token

Hello everyone, I'm trying to get the access token but every time it returns "access denied". I'm not sure whether it's a known issue or not, because I tried in a demo instance got the same issue and then in my 2 PDIs everything returns the same. Al...

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Get cloud regions

hi everyone, Is there a different way than APIs to retrieve cloud regions from the cloud providers (OCI, AWS, etc) Regards,

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Not able to add users in scheduled email of report

Hi Team, I am working on a scheduled email of report in ServiceNow and i am unable the users field the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also Thanks,Bharath.

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Why is a table associated with an Event Registry record?

To send notifications developers us gs.eventQueue(string, object, string, string, string) where object is a GlideRecord. That object is then passed through the event to the Notification record. Why does there exist on the Event Registry a table a...

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Scripting and Coding

Resolved! Quote line item currency

Hello, In the Quote Line Items, currencies appear differently for different users—some see values in USD while others see them in INR. On what basis is the currency determined for line items? Additionally, how can we standardize the currency across a...

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Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.

ServiceNow has one of the most active and generous communities in the enterprise ecosystem. Every day, Experts, MVPs, and Rising Stars invest their time answering questions, sharing solutions, and helping others move forward (often for the nth time )...

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Case type Human Resources Catalog

Hello.I'm trying to add a new Catalog Item - but one COE is missing for me.I Renamed:HR Benefits Case (sn_hr_core_case_benefits)In to:HSW (sn_hr_core_case_benefits)Where to refresh Case Type?BRWD

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Approval reminder specific for my 2 KB's

Hello community expertsI have created two knowledge bases and Configured workflows for approval and retiring all the articles in the two knowledge bases follow my workflow. There are seven different layers of approval and I want to send a reminder no...

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Guidance needed: Entry-level ITSM Developer opportunities after internship and micro-certifications

Hi Community Members,I recently completed my internship as a ServiceNow Developer and worked mainly on the ITSM module. My experience includes Incident, Problem and Change Management, SLAs, Client Scripts, Business Rules and basic scripting.I have al...

Question

dispatch workspace view with work order task related to single request or service

Hi Community members,Recently i create a ui action on request table form that redirect me to Dispatcher Workspace there we have different filter option like assigment group, task type like pending dispatch , all active task etc... Here I want to show...

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Field Service Management

Allow only a specific user to update a dropdown field using ACL

Hello All,I have a dropdown field on a table that should be editable only by a specific user (or integration user). The field should be updatable via integration by a specific user/integration account.All other users should be restricted from updatin...

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Incident Management

basic question

is servicenow devevloper instance will have the impersonate user or the only course will have the impersonate user actually what happens when in the course if we impersonate the user and why it is not having the impersonate user in the developer pdi ...

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Migration to Zurich: Dashboard

I 've upgraded to the Zurich release and I'm running into an issue with dashboard management.Whenever I try to use the dashboards I've built so far, ServiceNow prevents me from switching to the Zurich version of the Performance Analytics module due t...

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