ServiceNow Community

Application of table.* ACL to records thar do not fit ACL condition

Hello. When trying to understand how ACL works, I built the following scenario: Table: u_test_dataFields: u_type, u_field_1, u_field_2, u_field_3, u_field_4; all of type stringRoles: test_data_manager, test_data_user Both roles have write permission ...

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Flow Designer: Subflow marked as complete in parent flow before subflow execution finishes

Hi everyone, The flow below loops through the selected resources then calls an Azure Account Access subflow within a Do the following in parallel block. The wait for completion option is intentionally not enabled on the Azure Account Access subflow, ...

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ServiceNow AI Summit Madrid

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Is this artifact useful?

Hello CSM Implementers and Architects, We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management! To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

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Activity Stream Not Persisting Changes in UAT After Update Set Migration

Hi We are facing an issue where the Activity Stream is not consistently capturing changes made to records. When a field is updated and the record is saved, the change appears in the Activity section for a few seconds and then disappears.This function...

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Multiple SLAs on a Single Incident – How Does ServiceNow Handle It?

Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...

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I Rebuilt My Build Agent App - This Time with the SDK 4.6 and Cursor

Last year I built an app entirely through ServiceNow’s Build Agent; this year I rebuilt it using the latest SDK and Cursor as my AI-driven workflow partner. The following is related to the lastest release of the ServiceNow SDK and the Build anywhere...

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Portfolios in PPM: Best Practice for describing them

Hi there, looking for guidance on best practices for what to use as the description for Portfolios. Do you describe strategic corporate themes or do you describe corporate business units?

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Project Portfolio Management

Instance Performance Issue due to Schedule Jobs

Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...

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Platform and Cloud Security

Issue Summary: Approval Request Not Generated When Moving Existing Projects to Transition

During testing in the Dev and Test environments, an issue has been identified where approval requests are not automatically generated when moving existing projects between phases.Observed BehaviourWhen an existing project is moved from the Delivery p...

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Changing the Font size in Contact Card in UI Builder

Hi Everyone,Quick question I want to change the font size of the Contact Card so that it updates along with the Heading Style. Currently, changing the Header Style only affects the name (“Abel Tuter”), but I would like the same styling/font size chan...

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UI Builder : Next Experience

Complementing ATF with Agentic AI: Automating UI-Layer Testing for ServiceNow Upgrades

Hi Community,I’ve been exploring ways to optimize the ServiceNow upgrade cycle, specifically focusing on the gaps where the native Automated Test Framework (ATF) sometimes requires manual intervention like complex Service Portal widgets and custom UI...

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method can SAMpro use for CyberArk software

By which method can we bring the installed Software details. e.g. discovery or 3rd party integration.

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NowAssist for HAM - hardware asset requests agentic workflow -

Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...

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virtual agent creating multiple interactions when using "load_active_only = true"

Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...

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