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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Duration field should contain the time from the time opened to resolved.

HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...

  • Question

SPM/PMO Portfolio/Program/Project Structure

Possibly thinking about restructuring our Project Management Office Portfolio/Program structure.We currently have two Portfolios (Strategic and Operational) and numerous underlying Programs.Curious if anyone would be willing to share their structure?...

  • Question

CSDM ELI5 (Explained Like I'm 5) - Part 2

If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...

  • Article

Multi row variable set data is not showing In the RITM

Hi Team,Once the catalog form is submitted, the Multi-row variable set details are not visible for newly created catalog item in the RITM variable section. For the old catalog items it's working as expected. No scripts are working on displaying the v...

  • Question

Resolved! Conversational Interfeaces - URL Navigation/Target Location/URL Pattern

Hello Any and All, I am looking to modify the URL Pattern in parent window using the Service Portal rather than the /now/virtual-agent/content/catalog,forms,knowledge/ Im not sure where these URL's are being passed so I can modify their destination. ...

  • Question

List collector in flow designer issue

Can anyone advise on this please.We have a product record with a list collector field called business sectorsWe also have a catalog item with a list collector variable called business sectorsThe requirement is this:When certain change conditions are ...

  • Question

Smart Assessment Engine

Hi Everyone!In order to migrate legacy attestation to Smart Assessment, we have an OOTB Workflow - Generate smart assessments for control. This workflow is not getting triggered on updating the state of control to Attest. It's throwing an error - "Ta...

  • Question

Change the default "group by" for a report

Hello, It seems I'm not the first one to ask this, but I didn't find a definitive solution.Please note that I'm not admin/developer, I'm only contributor in my company, so I have access to create reports/dashboards, but no more. I created several rep...

  • Question
  • Dashboard
  • group by
  • Reports

Resolved! How to hide icon for reference field in portal?

I want to hide the icon for a reference field in the portal view (Form Widget), but it should remain visible and functional in the form view. Is there any out-of-the-box (OOTB) functionality available to achieve this?

  • Question

Chart in a Dashboard - Allow user to change aggregation period

Hello, I'm using Dashboards in Platform analytics, and one basic need ti have a chart where the user can choose aggregation period.For example, below is a chart with Opened tickets by Opened date, aggregated by week.How to have an option to allow use...

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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