ServiceNow Community

How to modify "Cost Plan Name".

I would like to change the "Cost Name" in Cost Plans.I want the cost name automatically generated after pressing the Create labor costs button to display the name of the assigned employee.I believe the name generated by the CostPlanForFinancialAttrib...

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Quick Links Order

Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!

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Resolved! Breakdowns for indicators

Dear friends, I run into a problem regarding breakdowns for automated indicators - performance analytics. In my case, I would like to get out of table: sn_si_incident the field: priority and state. However, I cannot chose these fields because they a...

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Resolved! Unknown error comes when adding user to microsoft entra group using Add user group action spoke

Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...

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Resolved! Were can I find the "PI 2.0 plugin" + Consequence of not converting to "Life Cycle Stage/status"

Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...

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DocIntelligence

How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?

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Dynamic Translation toggle is off in SOW

Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...

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Now Assist in AI Search does not now show Source in bottom

hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...

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Tenable.sc integration - reference data updates

Hi All, We have Tenable.sc integrated with ServiceNow using the ServiceNow integration application. I'm having trouble when the reference data in Tenable is updated but those updates are not received by ServiceNow. I'll illustrate with an example: B...

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Vulnerability Response

Using Service Bridge for bi-directional integration of catalog items/requests

Hi, We are an MSP who uses Service Bridge to do bi-directional integrations with incidents for clients and the functionality is essentially symmetric, in the sense that an incident can be created on either side, assigned back and forth and seen/worke...

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Mega Menu view

My Mega Menu is just for HR. However, it is hard to quickly view for topics of interest. Any suggestions on how to make the Titles of each group pop out more?

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Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

blog

Does a report exist that will show me the percentage of use for an assigned role?

Does a report exist that will show me the percentage of use for an assigned role? For example, my CIO needs to see a report that will show how often a role is used by the individual it is assigned to. Is there a report that does that?

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Never Logout My screen or account

Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...

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