ServiceNow Community

Flow variable is not setting for current date and other date/time type field

Hello Developers, I need a help on setting up date/time type flow variable to utilize in the flow for different condition along with transform function. Unfortunately, when i am trying to pull run time date time and one field (Date/Time) value to ca...

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Courses

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...

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Not able to map indexed fields to result card while previewing ai search

Hello Experts, I need assistance with setting up my user fields on user result card while previewing my AI search profile fields like mobile number,location,department,company is not dispalyed even after mapping and setting done under indexed resourc...

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GlideImportSetLoasder and GlideImportSetTransformer API

Hi Community,I’m working on a requirement within a scoped application where I need to automate the “Load Data” process from a Data Source using script, and then programmatically trigger the associated Transform Map to move the data into the target ta...

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Limit number of rows in Data table widget

Hi, Is there any way to limit the number of rows in oob data table widget in service portal so that the user wont need to scroll down to see more records.

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How to Start Learning ServiceNow (Step-by-Step Roadmap)

Many people ask how to start learning ServiceNow, especially beginners coming from different backgrounds like IT support, development, or administration. When I started learning the platform, I found that having a clear roadmap made the learning pro...

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Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

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ServiceNow Instance Upgrades

ServiceNow Instance UpgradesUpgrading a ServiceNow instance is a routine yet critical responsibility for platform teams. Every new ServiceNow release introduces improvements in performance, security, usability, and platform capabilities. Keeping your...

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Visualization categories

Hi, Within ServiceNow Platform Analytics, categorisation is currently only possible within dashboards. Is there a way, or will there be a way, to categorise visualizations as well? Ideally, the same categories used in dashboards should also be applie...

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Dashboards
Data Visualization
Platform Analytics

Dynamic filter for Change Requests between Friday and next Friday

Hi everyone,I’m trying to create a dynamic filter on the Change Request table based on the Planned Start Date.The filter should always return changes where the Planned Start Date is between the upcoming Friday and the Friday after it.This should work...

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I want to import an Excel file attached to a catalog item using an import set.

Is it possible to import an Excel file attached to a catalog item using an import set?My understanding is that if I pass the attached Excel file to the import set within the flow, I should be able to run the conversion map and other processes.

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Flow Designer
Import Sets

Work Notes and Comment are not visible for itil_readonly role on INC, Change, PRB and Release Form

Hi Team,I am working on enabling Work Notes/Comments access for the itil_readonly role. When I impersonate an itil_readonly role user and open INC/CHG/PRB/REL records, the Work Notes, Comments fields are not visible on the form.The requirement is to...

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How to allow a Reference Field to search by both Number and ID from the referenced table?

Hi everyone,I have a requirement where a field in my table is referencing another table (Reference field).In the referenced table, there are two fields:NumberIDMy requirement is:If the user types or searches using Number, it should display/select the...

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sys_user Reference Fields Empty in Service Portal Catalog Items

In the variablesubject_person, the field is supposed to show a list of users according to the query defined in the script (see attachments). Normally, the reference field should display all users matching that logic.Instead, when opening the Catalog ...

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Best Practices and Steps to Clone a ServiceNow Development Instance from Production

ServiceNow Instance Cloning: Complete Guide to Clone Dev from ProductionThis guide explains the complete process of cloning a Development (DEV) instance from a Production (PROD) instance in ServiceNow. Instance cloning is an essential administrative ...

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