ServiceNow Community

Resolved! Emory University Walk-Up Experience

Hello, I am working on a project to implement the walk-up experience and I was recalling there was a talk at a SNUG in Atlanta from the team at Emory who did the walk-up experience for the IT helpdesk. I recall there was a tablet/mobile element where...

Question

GlideRecord Update/Insert puzzle.

I'm a bit stumped by this. I have a tool to copy records from the PRD instance to the QA instance. The code is getting records via the table API into QA, then I set the sys_id from the PRD instance using setNewGuidValue() then check if the record ex...

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How to link NLU models and intents to Genius Result configurations

Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...

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Boost platform security indirectly with the IDE...

Should you push your code to GitHub? How the IDE will help indirectly boost the security of your platform Over the past 10 years, I’ve worked across various organisations – Government, Banking, Legal as well as some smaller organisations.Throughout t...

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Service Request Approval by Owner Location

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...

Question

Different Risk Assessment Methodology color in platform and workspace after upgrade to Zurich

Hi All, The team are facing the issue where the Risk Assessment Methodology (RAM) for the overall scoring is showing different color in both platform and workspace with the same record after upgrade the instance to Zurich. Did anyone facing this issu...

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MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

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AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelming, but the real problem is how those cases are cre...

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Case and Knowledge Management

Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

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Virtual Agent

How the ServiceNow IDE and Fluent may change the future of servicenow development

I previously tasked myself with using the IDE more, looking into Fluent, and ultimately getting reactJS working in servicenow. Then I put that into a few articles to hopefully help others having a starting point – you can find those here. I did that...

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Capturing AI Agent updates in Update Sets

How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...

Article

Wednesdays@One: See Now Assist in Action for Employee Experience (Every Week at 1pm EST)

Starting September 17, 2025, we’re kicking off a new weekly webinar series: Wednesdays@One. Each Wednesday at 1:00pm ET, our Employee Workflow Solution Consultants will showcase how Now Assist is transforming employee experiences across HR Service De...

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Cannot output tool "Flow Action" with AI Agent.

AI Agent↓ errorCannot output tool "Flow Action" with AI Agent. Why is it successful when testing only with flow actions? . .FlowAction↓ Success！

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Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

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ITAM: Enterprise Asset Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Enterprise Asset Ma...

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