ServiceNow Community

CWM: Connected Work FAQs

What is Connected Work? Connected Work is the ability to import any task-based table directly into a CWM board, such as Incidents, Change Requests, Project Tasks, and many more. This features enables teams to plan and manage multiple work item types...

Article

How to implement create knowledge Ui action for a custom table which is extending case table

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...

Question

Trigger Data Certification for newly created CI

Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you

Question

How to get variable values from a MRVS and include them in a notification without writing a script

How do you fetch variable values from a Multi-Row Variable Set (MRVS) and include them in a notification without writing a script?

Question

Inbound Email Action Not Logging Emails Despite Successful IMAP Connection

Hello Community,-We’ve set up an Inbound Email Action in our ServiceNow instance to create an HR Case when an email is sent to a specific external email address.-Here’s what we’ve configured so far:-We created an Email Account in ServiceNow with typ...

Question

Flow Action error(cannot read property "id" from undefined,Detail: Cannot read property "id")

I'm getting the flow action error while running and also I can't able to publish the flow I filled the details for the required field though I get this error. I can't able to debug where it goes wrong. Could someone help?

Question

Resolved! How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

Question

Secure Audits & DSAR

Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance

Question

PAR dashboard and platform_ml plugin dependency issue

Hi team, I am working on creating a dashboard for Predictive Intelligence. Since our platform_ml plugin does not have the dependency on the PAR dashboard plugin, whenever I raise a TD with my code changes, the dashboard does not load. Only after re...

Question

HRSD Activation

I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?

Question

Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...

Question

Issue with custom fields Grouping in list view

Hi all, I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from yesterday it stopped working and getting the error 'Secur...

Question

i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

Question

Query: ServiceNow database footprint management

Hi, I am working on managing our DB footprint. While we are aware of the Database management policies (Archival/table rotation/deletion rules) and are in the middle of implementing them. We are also exploring how to store the ever growing data outsid...

Question
Architect

Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

Question