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Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

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Resolved! i want to CSA (servicenow) cerificate with my full name

i want to CSA (servicenow) cerificate with my full name

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updating catalog variable with field value

can i get RITM field's value of one catalog into an other catalog item's referenced type variable in flow designer without script

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Can I pass Catalog Item variable values into Step Based Request Fulfillment Task text?

Using catalog builder and selecting the Step Based Request Fulfillment workflow, I am presented with fields to build out a task. Is it possible to pass variable values submitted on the catalog item form as text in the fields? If so, how do I do that?...

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Which out-of-box actions lead to the creation of an HR profile?

HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...

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Human Resources Service Delivery

remove mandatory field messages on change form

Hi Team I have requirement that during change new state we have to make Risk assessment fields mandatory Risk Fields are customized field on change We have written Ui policy to make the fields mandatory during new state. Now everything is working as...

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New to ServiceNow Community – Looking for Guidance

Hi everyone,I’m new to the ServiceNow Community and excited to learn more. I’m exploring ServiceNow certifications and learning resources, and I’d appreciate any tips or guidance from experienced members.Thanks for the support!

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Assignment group is not showing in Task Assessment Details

Hi Team, in Task Assessment Details in dev assignment groups are showing, However in prod assignment groups is showing as empty. below is dev prod: Assignment group is same for Incidents Assignment group is populating, For Request or Requested Ite...

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Taxonomy: is it collapsible?

Hello We are settong up our ESC taxonomy to be 3 levels with a Topic, sub-topic, and sub-sub-topics. Knowing that we have over 100 sub-sub-topics, is it possible to "collapse" these sub-sub-topics per sub-topic? By default having all 100 sub-sub-top...

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How AWA Agent Presence and Capacities is filtering agents

Hi community, I want to ask you about AWA Agent Presence and Capacities, the thing is how can I edit this table that I am not aloud to see (I am Admin). For example this table and after completing all the necessary config (Channnels, queues, etc) I a...

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record producer pdf

How can I generate a PDF that includes all the variables from a record producer submission in the Service Portal and attach that PDF to the created record? The goal is for this to happen automatically when the user submits the form. Must include mult...

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Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

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Resolved! default value for date filter in Platform Analytics

We have a requirement where we want to show all the requests that were closed between 1st and 13th of current month and the previous month. I tried it with the OOTB options for date fields in the platform analytics, but such option is not there. I c...

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Dashboard
Zurich

CMDB Lifecycle mapping

Life cycle mapping for the table cmdb_ci_service_auto is not working as expected. when I try to change the operational status value, its not updated as per the lifecycle mapping record.I don't see any BR running to prevent it from updating the record...

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How to update the background header color in the Next UI

Before the Next UI, we always had a different background color on all of our lower environment instances to quickly tell them apart. After switching to Next UI we lost that capability and I did a lot of searching on how to regain this functionality. ...

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