ServiceNow Community

DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

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NS Admin role

How to grsnt a user NS Admin role

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Team Virtual Agent - Live Agent

Hi All,Team's Virtual Agent - Shows the Live Agent. That we want to turn off. We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and le...

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ServiceNow – Migrated records not initializing UI correctly until a field is changed

I have migrated data from a legacy system into a custom table in ServiceNow using Load Data / Import Set.When I open a migrated record for the first time, the form does not behave as expected:Normally, most fields should be read-only except Assigned ...

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Can't add "Domain Master" attribute to table

I am trying to create my own step-based fulfillment steps for the Catalog Item Builder with help of this Guide: Create a service fulfillment step type (servicenow.com)It says to create a new table for steps that require input. This table should get t...

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Activity Designer
Flow Designer

How do I hide the 'Insert' and 'Insert and Stay' buttons from the Approval form

Hi: Not sure why I'm seeing 'Insert' and 'Insert and Stay' buttons on the Approval form. Should these display OOB. What's the best way to hide them for the sysapproval_approver table (or restrict to admin)? Thanks, Rita

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What is the method for presenting variables or fields in a side-by-side format at catalog item?

What is the method for presenting variables or fields in a side-by-side format at catalog item? Thanks Ram

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How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist

I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...

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Resolved! Create UI Script with id and async properties

I'm working on integrating the OneReach chatbot in our service portal , and to do so I need to create a script with the async and id properties in it <scriptid="rwc-embed-script"asyncsrc="https://chat.something-staging.onereach.ai/lib/richWebChat.um...

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Redirect Mega Menu Child Topics to External URLs in Employee Center

Hello everyone,I am currently working on customizing the Mega Menu within the Employee Center (ESC) and I've run into a bit of a challenge regarding external links. Use CaseI want to add several external URLs under a specific Child Topic. For exampl...

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Book Appointment - slots history

Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace. Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...

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Predictive intelligence clustering is throwing error while training in PDI?

Hi all, when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my P...

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FSM Signature Pad on Work Order Task

The requirement is to have a signature used as proof of service, required to close a Work Order Task. We created a new UI Page, u_wot_accept_signature, along with UI Actions to call it and templates, all copied from the OOB Work Order versions. The p...

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ServiceNow Connect Vancouver

Join us for a collaborative learning experience This one-day event blends facilitated discussions, customer stories, and demos to explore how organizations are successfully deploying, adopting, and scaling ServiceNow. Connect around candid ...

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Block Non-ITIL access to UI page- Fails after login (New Tab Issue)

Dear ServiceNow Community,Non-ITIL/end users can access a specific UI page after logging in and opening it in a new tab, despite script includes checking roles on server/client sides. It works correctly during initial login but fails post-login.Curre...

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