ServiceNow Community

Taxonomy - deleting older knowledge versions from Connected Content list

Hello,Maintenance: I am trying to clean up my taxonomy and would like to delete older Knowledgeversions in Connected Content tab. Do you see any trickle-down effect if I delete them out of the Connected Content tab? Thank you~

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sam license metrics for enterprise/whole company license

We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?

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How to make Short description field of Catalog item Bold?

How to make Short description field of Catalog item Bold? tried using tag and style table but it did not work.

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Scripting, Performance, and Queries, OH MY

One of the things I've found over the years pretty frequently is the question from junior devs asking about how they can make their 'code' more performant. There's stuff everywhere and I haven't seen one place that has these little tips and tricks...

Article

Extract Time from Date/Time to restrict Change Requests

Hi Everyone, I have a strange request from our CAB team, they would like to restricted the ability in a Change request to move to the next step, if the Scheduled time (start_date) is not within the approved window. My first approach was to just use ...

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Create Project Task for CWM record

Hi All,Can we auto create a Project Task whenever a CWM record is created in board?Also can we create custom Templated in CWM? Thanks!

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Setting up On Call Shift Rotation Start Time 9AM on MONDAY ?

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

Question

The UI of the instances are different after the Clone

Hi all, I made a clone from the production instance to the development instance.After the clone, the UI inside the tickets changes. Different font type; ticket header design; the "Personalized form" icon doesn't open a pop-up anymore; the tags option...

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Clone
UI

Beyond the Demo rooms: My 6 Month Journey with Now Assist & AI agents

Hello Folks, As a platform Architect, I have spent last 6 months running rigorous demos on now assists, Ai agents, designing use cases, building proof of concepts and even half a dozens client initiatives kick off with Now assist and few AI agent...

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On Call Rotation Setup - Start Time 9AM for rotation??

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

Question

Platform Header text matches background color

I need help finding where to change the banner text/icon color in Theme Builder. As you can see here, until highlighted the page name is black text like the banner. Same with the icons next to the profile picture: I do not see a place to adjust the p...

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Resolved! Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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CSDM Naming Conventions Business Services/Service Offerings/Technical Service Management

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

Question

Run AI Search Topic Block not Working

Hello everyone, I've created a search application, search profile, and search source. I ran a Search Preview and it works. I then created a small, three node, VA topic and called the Run AI Search topic block with the search application I created and...

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Weekly time series chart date display

Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?

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User Experience and Design