ServiceNow Community

Virtual Agent API – HR Case Categories limited to 10 results (paginationBreak)

Hello everyone,I have configured the Virtual Agent API in my ServiceNow instance and I am currently testing the integration using Postman. So far, the connection is working as expected.My Virtual Agent is using the HR scope, and I have a requirement ...

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Implement Data Retention Policies using ServiceNow System Data Management

The archive and deletion rules defined below should be implemented using ServiceNow System Data Management (And these rules should be applied to the particular Service Catalog Item)features.Default policy- Records older than 3 years are moved to an a...

Question

Workspaces present better sub-project experience?

For the longest time I said no to sub-projects because of how confusing their rollups were on the UI and in the reporting tools. I don't think that's the case anymore in the new workspaces, particularly the project workspaces. With the exception of...

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Can't get API Version in Salesforce Spoke API

Hi i am trying to create a lead using the salesforce spoke. This will be the first use of Salesforce Spoke. For some reason the API Version is not populating in the url for the rest call.

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Auto assignment of sn_cmdb_user for CMDB Workspace

How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...

Question

Common errors in UI Page / Macro

Let's admit it, Jelly is not very intuitive. There are tons of documentation out there on Jelly. But I've got here a few pointers that is often missed while coding in a UI Page/Macro 1. Conditional statements: The first thing that comes to mind w...

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Multiple Versions

I have a Submit Catalog Item Request action in flow it didnt craete new ritm

Hi, I have a flow where I am calling Submit Catalog Item Request action which will craete new ritm for different catalogue item, earlier it was working fine but now no ritm generated.

Question

Copying Attachments from a Record Producer's Attachment Variable to a Target Record in ServiceNow

Often, there's a need to copy attachments from a record producer's attachment variable to the target record. Unfortunately, there's no direct out-of-the-box solution for this in ServiceNow. However, you can achieve this by using the record producer s...

Article

via script Tool , how to lookup for the data in the attachement of the KB

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...

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CWM Connected Work - share between CWM boards

I assumed that sn_cwm_task would be an available table type to connect to for connected work, but I'm not spotting it as an option. Is there a way to share tasks between CWM boards? It seems useful that as you plan some work on your board and you rea...

Question

What are the best practices regarding Knowledge Base article retirement vs archival?

My company is looking to clean up our Knowledge Base, and we are conflicted between retirement of articles and archival of articles. I've been working in our ServiceNow environment for 11 years and have only ever heard of retiring articles, mostly by...

Question

How do we get the display value of reference cells in the multi-row variable set? i.e instead of displaying the sys_id.

How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.

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Service Catalog

Avg time taken from when RITM was opened--RITM was moved to Approved stage

Hi,I need to create a report on avg time taken (in days)for a request from when it was opened and when it has been moved to approved stage. Could anyone help me on this

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Dashboard
Performance Analytics
Reporting

Unlearn Series - Get Display Value of MultiRow Variableset (MRVS)

It has been asked multiple times in different questions on the community, on how to get the display value of a multirow variable set. While there are different ways to do this, the easiest of them is to leverage an out of box script named 'VariableUt...

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Multiple Versions

Data archive

We are Planning to archive records from the Incident and Change tables. We have the following questions that needs your guidance. Performance impact when the process runsDuration to archive the records ( we have plenty of records)Process to follow w...

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