You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

We’re excited to invite you to our upcoming ServiceNow User Group (SNUG) event — and trust us, this is one you won’t want to miss! ... View more

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan@flexemployeeservices.com ... View more

Dear SNUG Community, On October 14, we will host a free 30-minute webinar on exploring the most significant Strategic Portfolio Management (SPM) updates in the Zurich Release.   We welcome professionals involved in Project & Portfolio Management, IT & Business decisions, ServiceNow Admins & Users and everyone interested in the latest release.   Join us on October 14, 10:30–11:00 am (GMT+2) and discover in a live demo how to: Deliver value faster by aligning strategy with execution through stronger agile tools. Empower seamless collaboration across teams with Collaborative Work Management (#CWM) features. Save time and increase efficiency by streamlining Project and Resource management. Boost team productivity with an enhanced Project Workspace. Maximize resource utilization with improved Resource Management. Speaker: Attila Beregvári, SPM Solution Architect at Capture ServiceNow Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/c3f28315-5f0f-4e65-8b6a-6dda2829df2a@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb    We hope to see you at the webinar. ... View more

Within our ServiceNow environment we're being asked to populate prices on the ESC environment for our (internal) customers, this to make them aware of the actual prices. Where we have customers in multiple countries across Europe, the usage of Euro's and Pounds is required on the portal.   Whilst building this with the OOTB configuration we found that the valuta symbol keeps on changing for the customers and seems to be controlled based upon the browser language setting. Meaning that without controlling that (which our workplace team does not want to control) we can't be sure if the system shows Pounds, Euro's or in some cases Dollars.    Does anyone have experienced this same behavior and if so what work-around did you used to get around this? ... View more