NEW Training Session: System Administration December 2 - 4, 2014, ServiceNow, Amsterdam

Published on by richard_bellet

To adress the growing demand for local training, we've just added a session of our System Administration course.

This is the first training to take for customers and partners who wants to learn how configure and manage a ServiceNow and for everybody who wants to prepare the Certification System administrator, in a comprehensive 3 days hands-on course.

Please let me know if you are interested in attending richard.bellet@servicenow.com

ServiceNow System Administration Training

Configure and Manage a ServiceNow Instance

Summary

This course is designed for system administrators who are new to the ServiceNow ecosystem. During this 3-day interactive training course attendees will implement various system administration functions in their own instance, learning to perform fundamental administration and configuration tasks. Specifically, attendees will learn to:

Perform core configuration tasks
Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Use mobile clients
Activate plugins
Add users, groups and roles
Manage data with tables, the configuration management database (CMDB), import sets and update sets
Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
Create workflow activities and approvals
Configure alerts and notifications
View upgrade history and status
Control system access and data security
Create baseline performance metrics
Run reports, configure service level agreements (SLAs) and perform instance branding and customization
Integrate social IT elements and learn best practices
Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks and an interactive discussion of a comprehensive, real-world example.

Who Should Attend

This course is designed for new ServiceNow System Administrators — 0-3 months into a new deployment

Prerequisites

The ServiceNow Foundations eLearning course — six modules that introduce the ServiceNow platform and interface.

Certification

Following this course, ServiceNow recommends that attendees have at least two to three months of hands-on experiences with ServiceNow before attempting the Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a "ServiceNow Certified System Administrator" certificate.

Location: ServiceNow Office, Hoekenrode 3, 1102 BR, Amsterdam - Zuidoost

Event has ended

You can no longer attend this event.

Start:

Tue, Dec 2, 2014 09:00 AM PST

End:

Thu, Dec 4, 2014 05:00 PM PST