Hi Pooja,

Hoping maybe you can share some insight to my problem.

I have an Employee Center portal with AI Search enabled and unified taxonomy, but for some reason the search will not return catalog items unless they have a category defined. This seems counter intuitive, as I thought the intent of taxonomy is to remove reliance of categories. Do you have any thoughts as to why this is and how to ensure the system uses taxonomy instead of category?

The taxonomy (custom, not OOB) is linked on the portal record, and catalog items are linked in "connected content". In "search sources" I have added the taxonomy to the condition and from the preview link I see all the catalog items I expect. I have also disabled the OOB taxonomy just to make sure there is no taxonomy conflict.

 

Regards,

Rolf