Questions and answers from Wednesday's session:

Q: Is the Now Agent application used in this lab available in New York?

A: No, the Now Agent application is available with the Orlando release.
https://store.servicenow.com/sn_appstore_store.do#!/store/application/516562e3531233007bc2ddeeff7b12...

 

Q: Does Major Incident Management integrate with WebEx?

A: There is not an integration available to WebEx at this time.

 

Q: What release has the ability to integrate with Zoom?

A: The New York release, or newer.

 

Q: Do you need a plugin for the Major Incident Management capabilities?

A: Yes, it is called Incident Management - Major Incident Management. This lab also showcases On-Call and Notify, which are separate plugins.

 

Q: What do trigger rules do?

A: Trigger rules can automatically propose an incident to be a major incident. A major incident manager must still review and promote them to be a major incident.