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GordonBanks
ServiceNow Employee
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01-12-2018
12:57 AM
Hi Radhi,
What are you trying to understand here, as the processing of SLA's is done by the TaskSLAController regardless of whether the SLA is associated to HR or any other task record defined with a SLA definition.
Depending on the SLA definition ( in this case HR SLA Poland 15 Days) can be cancelled when the cancel condition is met.