In your "Outage Use Case" section you highlight the importance of services to outages and how different services can be affected differently by the same outage. In the example provided there are 4 services each affected slightly differently by the CI's status. How would an organization translate the status of the CI into the status of the Service? Is this a function of the relationship in the CMDB between the components and the service (which assumes the type of relationship is absolute)? Or is it instead that the organization would create separate outage records for each status of each component, i.e. two outage records for the CI, one for Service 1, two for Service 2, 1 for Service 3, and none for Service 4? Translating this status correctly up to the Service level is essential for accurate reporting and communication to users, such as via the Service Status page on the Portal.