@Namita Mishra - 

Great article!  However, none of the video links work.

 

In my company, we don't need to break down operational work into different categories, we just want one operational resource plan to account for everything that is not project related.  I figured out how to do that for the "Other" categories on the Time Sheet, but I haven't figured out how to automatically add incidents, problems, requests, etc. to the operational resource plan.  One of your posts indicated you showed how to do this in one of the videos that doesn't work.  How can this be done?