Comment
Luis Ataide
ServiceNow Employee

Hi @Christiana Ezew,

 

The resource assignments look for resources based on the attributes defined in the Employee Profile.

 

In your case, this means there are no resources whose Primary Role is 'Testers - Christy' in the Employee Profile table. 

 

In the example below, there are 5 employee profiles whose Primary Role is DBA, so I'm able to create Resource Assignments for the DBA role.

LuisAtaide_0-1737132918664.png

However, I won't be able to create resource assignments for the role of Project Manager, as there is nobody whose the Primary Role is Project Manager in the Employee profile.

LuisAtaide_1-1737132986964.png

Best regards,

Luis.