The steps in Lab #2 seem to be a different (perhaps simplified) way to do traditional "Configure Form Layout" and "Configure Related Lists".  I notice that my HR Admin user has permissions to right click on the HR Total Rewards Case, Configure Form Layout, and add more Service Table fields, but this seems to mess up the HR Service Configuration page/settings.  Is there a general rule that IT Administrators ("admin" role) should not configure the HR Case/Service forms in the "traditional way"?  (Sorry, totally new to HRSD!)  🙂