Performance Analytics Advanced - K19 Pre-Con May 5...

xianoh · ‎05-06-2019

Dear All,

I wanted to take a moment and thank you all for a jam packed two days here at K19 – I really enjoyed being your trainer.

Again, my apologies for any challenges my voice may have caused.

While I know your minds are probably swimming right now with all that we covered, the journey is just beginning. Over the next few days I predict you will suddenly have many more questions or realize there was something you really wanted to ask this week and did not. This is understandable – the platform can go pretty deep if you want it to and we’ve explored just a fraction of that iceberg (though if we’ve done our job well and adhered to Pareto’s Principal, that fraction of core information will get you pretty far), and I want to assure you that the answers you’re looking for will be there for when you need them.

Below you will find a collection of links to documentation, common practices and use cases, odds and ends I’ve personally found useful in my own ServiceNow experience, and a few links I’ve curated for this class based on general parameters. You’ll also find links to your local SNUGs (ServiceNow User Groups) and a few other useful community connections. Feel free to share with your customers, colleagues and more!!

I hope you’ll keep in touch and let me know where your transformation and learning will take you; perhaps I’ll see you next year at the 2020 Orlando Knowledge conference or have a chance to teach another class with you again in the future.

Sincerely,

Christian

P.S. Please don't forget to fill out the survey in the ServiceNow Events/Knowledge App.

Also, the exam blueprint can be found here –https://www.servicenow.com/content/dam/servicenow/other-documents/training/mainline-blueprint-cas-pa... pass or fail, please let me know.

Best advice for the certification exam, go through all the labs again!!

Peace!!

Christian

***************************************RESOURCES******************************************

Using Breakdowns on Dashboards - https://docs.servicenow.com/bundle/madrid-performance-analytics-and-reporting/page/use/performance-a...

Agent Intelligence (A.I) – Deployment Best Practices - https://developer.servicenow.com/app.do#!/creatorcon/CCW0504

Technical Best Practices - https://developer.servicenow.com/app.do#!/catlist/technical_best_practices?v=madrid

ServiceNow Utils (Chrome Extension) For Scripting - https://chrome.google.com/webstore/detail/servicenow-utils/jgaodbdddndbaijmcljdbglhpdhnjobg

Check out ServiceNow's Developer Portal– you can request a free personal developer instance that you can use as your playground to gain experience while your company works to implement the platform. There is also some training material on that site that you can looking at in addition to going back of the material we covered in this class and the labs we did. (One that I would highlight recommend you checking out is Technical Best Practice)

Look at ServiceNow's Community – that is our forum to ask and answer any question, follow blogs, vlogs and podcasts of not only ServiceNow employees but from our user group. There are user and special interest groups you can join (I listed a couple below). As well as information regarding different events – everything from Webinars, on demand videos, NowForms (which are line one day user conferences) and our official annual User Conference Knowledge

Check out HI Service Portal. This is your central place to Find detailed information about managing your instance, requesting services finding solutions, and documentation. Visit the site for access to comprehensive product documentation and the latest release notes. And also to ask for future functionality.

Get involved with our ServiceNow User Groups or SNUGs – great place to meeting and network with other customers, consulters and administrators here are some links:

Find a User group near you: https://community.servicenow.com/community/user-groups

Find a Special Interest Group: https://community.servicenow.com/community/special-interest-groups

If you are a Customer: Customer Champion Enablement Portal

Before you start creating your next utility, script, or application check out the Store and Share sites:

ServiceNow Share

ServiceNow Store

Items that I have found useful:

Looking for inspiration? ServiceNow AppShowcase

The ServiceNow Documentation is now found at: https://docs.servicenow.com/

You tube as a lot of great video’s you can subscribe to:

The ServiceNow Learning Portal has information for self-pace, virtual and on site classes

Let me know how else I can assist. And please let me know if you end up taking the exam, pass or fail.