Hello all!  My name is Austin Anders and I work as the Knowledge Base supervisor and admin for the University of Kentucky.  I've been working with the platform for going on three years, but mostly to perform ticket entry.  My university has recently ramped up our need for an excellent knowledge base, so my current position was just created back in November, so I'm attending this course to obtain my admin cert.  My wife and are pretty boring people, so my most recent adventure was to Avengers: Endgame last weekend.

 

Look forward to chatting with all of you!