I am a system engineer at Southern Illinois Healthcare.  We went live on Fuji in 2015, and run Jakarta currently.  I've been an admin and developer for ServiceNow for most of that time, but primarily I work with Windows Servers, Active Directory, and F5 load balancers.  I've recently been appointed to lead adoption of Change Management at my organization.

This is my first ServiceNow training class and my second Knowledge experience.  I'm hoping to get a cohesive understanding of the basics and obtain certification.