Kathleen Lietz

Principal Advisor at Aptris

ITSM Core with a Specialization in CSM

 

I have been working on the platform for about 8 years now. 5+ as a client leading the ServiceNow implementation and expansion at Delphi Automotive. Then, as a Principal Advisor working with Fruition Partners, now with Aptris.

I am looking to understand core principals of CSM as well as best practices to bring back to our clients.

Favorite company to do business with is Amazon Prime - its like having a concierge service! They know what I need when I need it. Best example of CSM around.