I'm Scott Halverson, I've been in the ServiceNow ecosystem since 2011.  First as a Technical Architect overseeing the ITSM migration for Target Stores, then 5 years as a consultant traveling the US.  Now I've settle back down as a developer for a company called Mattersight.  Helping take there Customer Service, GRC, Legal to the next level, as well as all components of the traditional IT Service Management.  Custom app development is my favorite.

 

My favorite company to work with is Apple and Tesla.  Both have rewritten the typical customer interactions by removing the middle man.