Comment
joel_maxwell
Tera Contributor

Hi John,

Yes, technically this can be done as ServiceNow provides the ability to customize most of the forms/processes. That said, the big question to ask is "should it be done".

If you exhaust all options and determine this is the best way then one way this could work from a technical perspective would be:

  1. Create a linkage: either reference field on location table for contract, or separate mapping table
  2. Create a Role (and ACL) for Asset Management to be able to edit this field (or table)
  3. Create a Business Rule that looks at the mapping to auto-set the contract.

One of the main considerations around this is to make sure your process dictates who is going to maintain this data going forward (when contracts expire).