9:00am - 9:30am | Breakfast and Arrivals
9:30am – 12:00pm | Hands-on SAM Workshop
12:00pm – 1:00pm | Lunch
1:00pm - 1:05pm | SNUG welcome & overview
1:05pm – 1:35pm | Thirdera Sponsor Presentation – Speaker: Ken Tang, Senior Solution Architect
1:35pm – 2:05pm | Maple Leaf Sports Entertainment – Speaker: Brian Sorensen, Senior Manager, Service Desk
2:05pm – 2:15pm | Coffee break
2:15pm – 2:45pm | Healthcare of Ontario Pension Plan - Speaker:
2:45pm – 3:15pm | CBI Health – Speaker: Mike Donison, Platform Owner
3:15pm – 3:45pm | Manage Software Technology Standards with APM's Technology Reference Model (TRM) - Speaker: Al Hsu, ServiceNow
3:45pm – 4:00pm | Q&A
4:00pm – 5:00pm | Cocktail Reception
*Subject to change
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